Trust & Safety Operations (Temp)

The Member Protection team is seeking a motivated and detail-oriented Trust & Safety Operations Specialist (6-Month Contract) to join our team. In this short-term role, you will support critical safety workflows, including cross-brand appeals, child safety operations, and high-priority safety escalations. This position involves weekend coverage. Due to the nature of Trust & Safety work, this role involves exposure to sensitive, and at times graphic or disturbing, content related to online and offline harm. The ideal candidate is empathetic, resilient, and meticulous—with strong communication skills and a passion for maintaining a safe and respectful online environment.

Match Group is a leading provider of dating products available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection.

• You will review and respond to member appeals escalated by Tier 1 moderation teams for additional guidance or review.
• You will conduct high-sensitivity operations tasks, including reviews of suspected exploitation or enticement of minors and referring cases to appropriate reporting authorities as needed.
• You will support internal operations teams and external vendor partners by performing quality checks, responding to agent questions, and facilitating calibration sessions.
• You will review and respond to incidents, executive escalations and inquiries, and general safety escalations, including those involving sensitive or graphic content, in a timely and high-quality fashion.
• You will identify opportunities for process improvement, innovation, and automation to enhance the efficiency and effectiveness of safety operations. 
• You will clearly communicate findings and recommendations to key stakeholders, including crossfunctional partners like Product, Engineering, and Data Science, and senior leadership and executives.

• You have 2+ years proven experience working in trust & safety or related fields. 
• You have familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety.
• You are a true team player with deep empathy for user experience and a continuous growth mindset.
• You are comfortable routinely reviewing sensitive, graphic, or otherwise objectionable content, and able to engage in clear, composed discussions around difficult or emotionally challenging topics.

• Our Trust & Safety team is very purpose-driven and holds a strong conviction for the safety of our users. This team is more like a family than just co-workers.
• Successful individuals on this team are driven to meet and exceed goals & possess the ability to juggle several projects and requests with exceptional time management skills.

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Why Match Group?

Our mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:

Mind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being

Financial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security

Unplug – Generous PTO and 18 paid holidays so you can unplug

Career – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work

Family – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts  

Company Gatherings – We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!

We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.  Period. 

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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